In the app
iPhone, iPad, Mac or Android
- Open FX Journal Pro and go to Profile.
- Open Account and tap Delete account.
- Confirm. On iPhone you may be asked to confirm with Apple, so your Sign in with Apple link is also removed.
Web app
- Sign in at app.fxjournalpro.uk.
- Open Account and choose Delete account.
- Confirm. The web app also clears its copy in this browser and signs you out.
Without the app
E-mail info@annmarlimited.co.uk with the subject “FX Journal Pro account deletion” from the e-mail address you sign in with (or tell us which Apple or Google account you use). We will confirm it is you, delete the account and reply within one month — usually within a few working days.
What is deleted
- Your FX Journal account and every session (all devices are signed out).
- Your journal: trades, notes, strategy, descriptions, tags, journal and mood entries, plans, checklists, achievements, profile and settings.
- Your screenshots and profile photo.
- Your broker connections — including the stored investor passwords on our sync server — and their downloaded history.
- Your MT5 Bridge EA code and EA data, and your morning briefings.
Deletion is permanent and cannot be undone. If our broker sync server cannot be reached at that moment, nothing is deleted and the app asks you to try again, so no password is ever left behind.
What is not deleted automatically
- Your subscription. Cancel it in the App Store or Google Play — see Refunds & cancelling.
- Data on your own devices. Delete the app (and old iCloud or Google device backups if you want).
- Records we must keep by law, such as invoices for physical products, for up to 6 years.
Only remove one broker account
In the app go to Profile › your broker account › Delete. Its login and downloaded history are removed from our sync server; the rest of your journal stays.
More details: Privacy policy.