Help

Support

Answers to the questions traders ask most. Still stuck? Write to us — a real person replies.

Contact us

E-mail info@annmarlimited.co.uk · phone +44 7908 227870. We usually reply within 1–2 working days (UK time).

To help us quickly, please include:

  • The app version (Profile, at the bottom) and your device (for example iPhone 16, Pixel 9, Mac, or the browser for the web app).
  • The platform (MT5, TradeLocker, prop firm or manual; MT4 in the iPhone app) and the broker server name.
  • A screenshot or a short description of what happened. Never send us any password.

Account & devices

How do I get the same journal on my phone, Mac and computer?

Sign in with the same FX Journal account everywhere — Apple, Google or an e-mail code. Notes, strategy, descriptions and tags you write on one device appear on the others. The web app is at app.fxjournalpro.uk.

I paid on my iPhone. Is Pro on Android, Mac and the web too?

Yes, as soon as you sign in with the same account. If it still says Free, open the paywall and tap Restore purchases on the device where you bought it, then refresh.

I signed in with Apple on one device and Google on another

Those are two different accounts, unless they use the same e-mail address. Sign out and sign in with the method you used first. If you already have data in both, write to us.

Connecting accounts

Which accounts can I connect?

MT5, TradeLocker, prop-firm challenges and funded accounts, plus manual accounts and MT5 HTML/Excel statements. MT4 is available in the iPhone app only.

Which password do I use for MetaTrader?

Your investor (read-only) password. You find or create it in your broker's client area or in MetaTrader (Tools › Options › Server › Change › Investor). Never use your master trading password.

“The broker rejected the login”

Check the account number, the investor password and the exact server name as shown in MetaTrader (for example ICMarketsEU-MT5-2). Then open Profile › your account › Update password.

Broker updates & plans

My MT5 history has not appeared yet

The first import starts straight after you connect, on our own server, and usually takes a few minutes. After that, our server updates each MT5 account once a day, at night in your time zone — one download per account, shared by all your devices. TradeLocker accounts are updated by the app on your phone. Each account in Profile shows “Last update … · next …”.

What does each plan show?

  • Free: broker trades from the last 30 days. Older ones are kept and appear when you upgrade.
  • Pro Monthly: your full history, updated every night.
  • Pro Yearly: full history plus Refresh now (at most every 15 minutes).

The app asks “Is this the same trade?”

You typed a trade by hand and the broker sent one that looks similar. Choose Same trade — merge to keep your notes with the broker's prices, lots, times and P/L, or Different trades to keep both.

An account says “paused”

After several failed updates in a row we pause the account so it does not keep failing. Update the investor password (Profile › your account › Update password) or tap Refresh — this works on every plan for a paused account.

Why does my balance show “as of” a time?

Balances come from the last successful update; the time shows how fresh the figure is. Always check your broker for the live balance.

MT5 Bridge EA

Want trades within minutes instead of overnight? Install the free EA in MetaTrader 5 desktop — full steps on the MT5 Bridge page. In MetaTrader go to Tools › Options › Expert Advisors › Allow WebRequest and add https://fxjournal-api.pawelonger.workers.dev. Codes from older app versions must be generated again in the app.

Share Studio

Cards for Today, Week, Month, Quarter or Year. Choose all accounts or one, pick one of five styles (Paper, Emerald, Midnight, Gold, Graphite Neon) and use Hide $ to show percentages only. The card shows the broker name and a LIVE, DEMO, FUNDED or CHALLENGE badge, never your account number. AI can suggest a caption; then share, save or copy.

Subscriptions

  • iPhone, iPad, Mac: Settings › your name › Subscriptions.
  • Android: play.google.com/store/account/subscriptions.
  • Bought on the web: web app › Account › Manage subscription. Receipts arrive by e-mail.
  • New device: sign in to the same FX Journal account, or open the paywall and tap Restore purchases.
  • Refunds: see Refunds & cancelling.

Your data

  • Remove one broker account: Profile › your account › Delete. Its login and downloaded history are deleted from our sync server.
  • Delete everything: Profile › Account › Delete account — or follow these steps.
  • Full details: Privacy policy.

Company

FX Journal Pro is made by AnnMar Studio, a trading name of ANNMAR LIMITED · company no. 16014219 · info@annmarlimited.co.uk